You can book a variety of appointments through the NHS app including face to face and telephone with a GP, smear tests and appointments with our first contact physiotherapists.

Appointments can also be made by telephone from 08:30 to 18:30 Monday to Friday.

You can also send any medical queries and requests for an appointment via https://accurx.nhs.uk/patient-initiated/A82025/flow/medical-request. Please note this is for non urgent queries and our team will get back to you within 2 working days. 

For on the day appointments, a clinician may triage you over the phone before inviting to see you face to face if they feel its clinically necessary to do so. We do also have a number of face to face appointments to book on the day. 

Availability will vary, but we generally aim to meet the following standards:-

• Medically Urgent appointments with a GP or Minor Illness Nurse on the same day
• Routine appointments with GPs or Nurses within 2 weeks
• To offer telephone consultations.

On arrival at the surgery for your appointment please check in using the automated arrivals system.

If we have your mobile number you will receive a text message reminder to your mobile 1 day in advance of your appointment.

We offer telephone appointments, which can be very useful to follow up problems or deal with issues that do no require a physical examination.

You may be triaged over the telephone before being invited to see a clinician for more urgent problems. Your clinician will arrange to see you face to face if they feel this is clinically necessary.

If for any medical reason a patient is not able to attend the surgery, a home visit may be arranged. Medical facilities at the surgery are, of course, better and we encourage patients to attend the surgery whenever possible.

Please telephone before 11:00am if a home visit is required, or at any time for emergencies.

Appointments are available up until 8:30pm every Thursday and at a weekend at Station House Surgery, please ask our reception team about this.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world

View the NHS Travel Vaccination Advice

Travel Health Information

We regularly have GP registrars attached to the practice. A GP Registrar is a fully qualified doctor with several years of hospital experience who intends to pursue a career in general practice and will spend a year undergoing training in general practice under the supervision of a GP trainer. Dr Jones is the trainer at Captain French Surgery.

We often have 4^th and 5^th year medical students at the practice, usually from Liverpool University. The students are with us for one year and learn about all aspects of family medicine. The students need to talk to and examine patients in order to learn. This is always under the supervision of a GP.

From time to time you may be asked to consult with someone in training or have them present when you are consulting with another doctor or nurse at the practice. If, however, you feel uncomfortable with this for whatever reason you are perfectly free to decline and should discuss this with the reception staff at the time. This will not impact upon your care in any way.

Captain French Surgery are committed to providing you with the highest quality of care. To enhance our service, we now have access to Heidi Health, an AI-powered medical scribe.

To enhance the quality and efficiency of our consultations, clinicians may use Heidi Health AI Scribe during your appointment. You can click here to visit their website and know more about them. 

What is Heidi Health?

Heidi Health AI Scribe is an advanced, secure digital assistant designed to support clinicians during consultations. It uses artificial intelligence to document medical notes, ensuring your clinician can focus on actively listening to your concerns and delivering personalised care, rather than spending time manually recording the notes. Clinicians review and approve the notes that have been captured prior to adding to the patient record.

• Improved Interaction: Allows clinicians to focus solely on the patient during the consultation.
• Accurate Documentation: Helps create precise, clear, and detailed medical notes for the patient record.
• Time Efficiency: Streamlines administrative tasks, giving clinicians more time to spend with their patients.

Protecting your Data

Your privacy and comfort are our top priorities. Heidi Health AI Scribe only processes information discussed during your appointment and operates within strict privacy and data protection regulations. Before using Heidi Health AI Scribe, your clinician will explain its role and seek your verbal consent. You have the right to decline its use at any time.

• Data Security: Heidi Health AI Scribe complies with UK data protection laws, including GDPR, ensuring that your information is handled securely and confidentially.
• Data Protection Officer: The Heidi Health Data Protection Impact Assessment has been reviewed and approved by the Data Protection Officer for Nuneaton and Bedworth Primary Care Network, on behalf of your GP Practice.
• Your Control: If you prefer not to have Heidi Health AI Scribe involved, please do let your clinician know. This will not affect the quality of care you receive.