Comments, compliments and complaints

While we constantly strive to provide a good, friendly and efficient service, we realise that occasionally things do not go as smoothly as we would like. If you wish to compliment any member of staff, have a suggestion or need to make a complaint, please contact Linda Farish, Practice Manager. Any complaints or concerns raised by our patients will not affect the care they receive. If you wish to give any feedback about your treatment please click on the Friends and Family Test on our home page. Alternatively you can post feedback on https://www.nhs.uk/ click on ‘Services near you’, add GP and your postcode then choose Captain French Surgery.

Please click on the following link to view our Complaints Procedure – Complaints Procedure

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

1. Getting it right
2. Being customer focused
3. Being open and accountable
4. Acting fairly and proportionately
5. Putting things right
6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: [email protected]
Write: Millbank Tower, Millbank, London SW1P 4QP.

Independent Complaints Advisory Service

ICAS supports patients and their carers wishing to pursue a complaint about their NHS Treatment or care.

Citizens Advice Bureau

CAB provides free, independent and confidential advice and may be able to help you if you have cause to complain about our service.